Privacy Policy
This policy explains how Altavex Digital SIA collects, uses and protects your personal data when you visit our website or work with us.
1. Who we are
The data controller responsible for your personal data is:
- Altavex Digital SIA — Registration No. 40203753051
- Registered address: Tomsona iela 17-1, LV-1013, Rīga, Latvia
- Email: Office@altavex.com · Phone: +371 2999 9999
We are established in Latvia and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Latvian data protection law.
2. Data we collect
We only collect what we need to respond to you and deliver our services:
- Contact data you submit through our forms or by email — such as your name, company, email address, phone number and the contents of your message.
- Client & billing data required to provide services and issue invoices, including company details and payment references.
- Usage data collected automatically when you browse the site — such as IP address, browser type, pages viewed and referring source — primarily via cookies and analytics. See our Cookies Policy.
3. How we use your data
We process personal data to:
- Respond to enquiries and prepare proposals you request;
- Provide, manage and improve our advertising and analytics services;
- Issue invoices and meet accounting and tax obligations;
- Understand how our website is used and improve its content and performance;
- Communicate with you about your project and, where permitted, relevant updates.
4. Legal bases for processing
Depending on the activity, we rely on one of the following GDPR legal bases:
- Consent — for example, when you submit a contact form or accept non-essential cookies. You may withdraw consent at any time.
- Contract — to take steps at your request before entering into, and to perform, a contract for our services.
- Legal obligation — to comply with accounting, tax and other statutory requirements.
- Legitimate interests — to run, secure and improve our business, where these interests are not overridden by your rights.
5. Sharing & processors
We never sell your personal data. We share it only with trusted service providers who process it on our behalf and under contract, including:
- Advertising and analytics platforms necessary to deliver our services (e.g. Google, Meta);
- Website hosting, email and form-handling providers;
- Banking, accounting and professional advisers.
Some providers may process data outside the EU/EEA. Where they do, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
6. Data retention
We keep personal data only as long as necessary for the purpose it was collected, or as required by law. Enquiry data is typically retained for up to 24 months; accounting and invoicing records are kept for the period required by Latvian law (generally up to 5 years).
7. Your GDPR rights
Subject to conditions, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request erasure ("right to be forgotten");
- Restrict or object to processing;
- Data portability;
- Withdraw consent at any time, without affecting prior processing.
To exercise any right, email us at Office@altavex.com. We respond within one month.
8. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. While no method of transmission over the internet is completely secure, we work to safeguard your information at all times.
9. Contact & complaints
For any privacy question, contact us at Office@altavex.com. If you believe we have not handled your data properly, you also have the right to lodge a complaint with the Latvian supervisory authority, the Data State Inspectorate (Datu valsts inspekcija).
This page is provided as a general template and does not constitute legal advice. We recommend reviewing it with a qualified professional before publication.